The deal, both ways
Two different agreements live on this page, because there are two different relationships. Part A is for anyone booking a table — it is free and there is nothing to sign. Part B is for restaurants using Turn to take bookings, and has an invoice attached to it.
Turn is operated by Thomas Lawson, of 22 The Meadows, Romsey, SO51 0GX — "we", "us", "Turn". Contact: hello@turnreservations.click.
How we handle personal data is a separate document: the privacy notice. It is worth your time — particularly the part about the reliability score.
■ Part A · If you are booking a table
Turn is free to you. There is no account, no password and no deposit, and an ordinary booking never asks for a card. You are making a booking with the restaurant — we are the software that carries it. Turn up, or cancel so somebody else can have the table.
The one exception is a table a restaurant sells prepaid, where the meal is paid for when you book. That money is the restaurant's, not ours — you pay on Stripe's own page, and what you are owed back if things change is between you and them.
Your booking is an arrangement between you and that restaurant. They decide whether to honour it, what they serve, what it costs and how they treat you. We pass the booking on, text you about it, and keep the diary straight. If the food, the service or the room was wrong, that is theirs — though we would like to know, because it feeds their public score.
There is no password. The link we text you is the key to your booking: anyone holding it can change or cancel it. Keep it to yourself, and don't post it publicly. Only book with a number you are actually reachable on, and don't book using somebody else's.
Until you tap the link in your text, the booking is not confirmed. After 15 minutes it goes back on sale and the table is gone. You can simply book again.
Not turning up costs your reliability score more than anything else you can do, and can quietly reduce which tables you are offered later. Cancelling costs you very little, even at the last minute, and it costs you nothing at all when a restaurant is the one who cancels. If you can't make it, cancel from your link. That is the entire bargain in place of a deposit, and the privacy notice sets out the exact arithmetic.
Kitchens flood and boilers die. A restaurant can cancel or move your booking, and we will text you when they do. It costs you nothing and counts against them, not you. Neither we nor they owe you compensation for a cancelled booking.
Rate honestly, from a meal you actually had. We will remove anything defamatory, abusive, or planted — by a competitor, or by the restaurant itself. Old ratings stop counting, so neither a good night nor a bad one follows a restaurant around forever.
Every message is about a booking you made. We never send marketing. Reply STOP to any of them and we stop, immediately and across every restaurant on Turn — it doesn't cancel your booking and it costs you no score. The messaging policy has the detail.
No block-booking tables you don't intend to use, no booking under invented numbers, no automated scraping of availability, no using Turn to harass a restaurant or its staff. We can refuse or remove bookings that do any of that.
We will run Turn with reasonable care, but we do not promise it is never down, never slow and never wrong. Nothing here limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not let us exclude. Beyond that, Turn is free to you, and our liability to you for the service itself is limited accordingly. Your statutory rights as a consumer are untouched.
■ Part B · If you are a restaurant using Turn
You pay per booking made. No monthly fee, no minimum, no setup cost, no contract and nothing at all in a quiet month. Leave whenever you like and take your data with you.
Per booking created, at your tier's rate, shown here in EUR:
- Basic — €0.25 per booking
- All-in — €0.35 per booking
Turn bills every restaurant in its own currency, not in euro converted on the day — so your bill never moves with an exchange rate. The figures above are the EUR price list; your own is on your billing page, and the full table for every country is on the pricing page.
Charged when a booking is created. Whether it is honoured, cancelled or no-showed makes no difference — the work was done and the table was held. Nothing is capped and nothing is bundled.
A prepaid table is charged at €0.35 — instead of the booking rate, not on top of it — plus 1.5% of what the table sold for.
That percentage is a charge to you, on your weekly bill, like every other line here. It is not taken out of your guest's payment: what they pay for the meal is yours in full, it goes straight to your own Stripe account, and we never hold it or take a cut of it. The percentage is charged in the week the money reaches you, and a table that is cancelled and refunded is not charged it at all.
A place on the waiting list is charged at €0.35, at the moment somebody joins, and once. If that place later becomes a table, it is not charged again.
Anything that is only a message is charged at €0.10, once each, and never at the booking rate. That is: a hold that expired after we texted it; a waiting-list place we texted that was never taken up; each message you send in a conversation with a guest; and a message a number would not accept. A guest's reply is never charged, and nor is a guest texting STOP.
Metered live and visible on your Billing page — including anything we would charge you for, before we charge it. Billed weekly. Each week runs from 22:00 on a Sunday to 22:00 the next, and at that moment the invoice is written and the card you put on file is charged for it, through Stripe. We never see or store your card number. If a payment fails we will retry and tell you; persistent non-payment can suspend the account, after we have said so.
We can change prices with 30 days' notice by email. There is no contract to be locked into, so if you don't like the new price, stop using it.
Keep your password to yourself. The team link in your settings lets staff work a service without a login and cannot reach your billing or settings — treat it as a key to your floor, and rotate it when somebody leaves. Changing your password signs out every device, which is the other way to do that.
Your bookings, your guests, your settings. Export them from the admin whenever you want. Close the account and we delete or anonymise what we are not legally required to keep. We do not sell your data and we do not market to your guests — ever, on either count.
Straight, because it matters and most suppliers fudge it. For your copy of a booking you are a data controller in your own right, and what you do with a guest's details at your end is on you. For the cross-restaurant reliability score Turn is an independent controller, not your processor, because that score is ours and spans venues you cannot see.
You agree to handle guest data lawfully, to tell your guests what you do with it, and not to use numbers collected through Turn for your own marketing without their consent. Ask us for a data processing agreement and you will get one.
Turn is for taking real bookings for a real hospitality business. Don't create bookings that aren't real, don't use it to send anything that isn't about a booking, don't resell access, and don't scrape or reverse-engineer it. We can suspend an account doing any of that, and we will say why.
We aim to keep Turn up and we watch it, but we do not offer an uptime guarantee and there is no service credit scheme. If Turn is down, take bookings on paper — it is a diary, not life support. We will tell you about planned work in advance where we can.
We are not liable for lost profit, lost bookings, lost goodwill, or any indirect or consequential loss. For everything else, our total liability in any twelve-month period is limited to what you actually paid us in that period. Nothing here excludes liability for death or personal injury caused by our negligence, for fraud, or for anything the law does not permit to be excluded.
Either of us can stop at any time. You owe what the meter recorded up to the day you stop, and nothing after it. We will give notice before closing an account unless it is being used for something unlawful or harmful.
■ Reporting a listing, and when we suspend one
Anyone can report a restaurant listing, a review or anything else on Turn they believe is illegal, fake or misleading, at turnreservations.click/report or by email to hello@turnreservations.click. That address is also the point of contact for authorities. We work in English.
A person reads every report and decides it. If you leave an email address we tell you what we decided and why, and you can reply to ask us to look again.
We suspend or remove a listing when it is not a real hospitality business; when it is used for something unlawful or to deceive guests; for a serious or repeated breach of fair use (B.7); or for persistent non-payment (B.3). A restaurant is told the reason in writing — what we did, why, and which of these grounds — and can reply to contest it. Short of suspension we may hide a listing from the directory while we look into it; its own booking page keeps working for guests who already hold a link.
■ The rest
We may change these terms; the date below moves and, for anything that materially affects a restaurant, we will email first. If one clause turns out to be unenforceable, the rest still stands. These terms and the privacy notice are the whole agreement between us.
Governed by the law of England and Wales, whose courts have jurisdiction. If you are a consumer, this does not take away your right to bring a claim where you live.
This agreement is written in English. Translations are provided for convenience; where they differ, the English version governs.
Last updated 9 October 2026. See also the privacy notice, the messaging policy, and help.